Reference

Your Rights and Our Policy Commitments

At top1one, our legal framework sets out how we handle your account data, what governs your use of the platform, and how you can reach us when something needs to change.

Account Data PolicyJurisdiction-Dependent AccessPrivacy & Cookie RulesContact Rights

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How Our Legal Terms Apply to Your Account

top1one Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms of service govern every interaction between you and the platform — from the moment you open an account through every deposit you make via DANA, OVO, or GoPay. We operate under a jurisdiction-dependent model: the rules that apply to your account are shaped by

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the laws of the region where you access the service. If local law in your area restricts or prohibits online gaming services, those restrictions take precedence and your access may be limited or unavailable. When you use our payment rails — DANA, OVO, GoPay — the
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transaction data processed is subject to our data retention policy, which we outline in the trust section below. We do not sell or share your wallet identifiers with third parties outside of what is required to process your transaction. Any dispute about a transaction should be
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raised through our support channel first; we aim to resolve account-level issues before escalating to a formal process. Changes to our legal terms are communicated via the account notification panel. Continued use of the platform after a policy update constitutes acceptance of the revised terms. If
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you disagree with an update, you may close your account by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, need to request a data correction, or want to understand how a specific policy applies to your account, our support team handles legal enquiries directly. Players in Depok and across Indonesia can reach us through the channels below — we handle account and policy questions around the clock.

Live Chat Open the chat widget from any page in your account dashboard. Legal and policy questions are routed to a dedicated handler, not a general queue.

Email Support Send your legal or data enquiry to our support address listed in your account settings. We respond to formal requests within a reasonable timeframe.

Account Panel Log in and navigate to Account Settings to submit a data access or correction request directly. This is the fastest path for account-specific policy questions.

DATA & ACCOUNT SECURITY

How We Protect and Manage Your Account Data

We apply account-level security measures across every session — whether you access the platform via mobile browser or a saved shortcut on your home screen. Your session data is encrypted in transit, and wallet identifiers for DANA, OVO, and GoPay are tokenised so they are never stored in plain text on our servers. Here is how we handle the four areas that matter most to your account.

Data Retention

We retain account and transaction data for as long as required by applicable law in your region. You may request a summary of what we hold by contacting support through your account panel.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and payment method. You can manage cookie settings from the footer of any page.

Account Security

Two-factor verification is available on your account. We recommend enabling it, especially if you use DANA or OVO as your primary withdrawal method, to prevent unauthorised access.

Data Correction Requests

If any information on your account is incorrect, submit a correction request via the Account Panel or email support. We process verified correction requests as promptly as possible.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our legal framework applies to your account, your data, and your rights as someone who uses the platform.

Yes. Access to our platform depends on local law and is available only where permitted in eligible regions. If your region restricts online gaming services, those rules take precedence over our terms.

Log in, go to Account Settings, and submit a data access request. Alternatively, email our support team. We will confirm receipt and provide the relevant account data within a reasonable period.

Transaction data from DANA, OVO, and GoPay is retained for the period required by applicable financial regulations. It is used only for payment processing, verification, and dispute resolution — never sold to third parties.

Yes. If a policy change is not acceptable to you, contact our support team to request account closure. We will process the request and confirm once your account has been deactivated.

We send a notification to your account panel whenever our terms are updated. Continuing to use the platform after the update takes effect means you accept the revised terms.

Start by raising the issue through live chat or email support. Most account-level disputes are resolved at this stage. If the matter requires formal escalation, our support team will guide you through the next steps.

Your Rights and Our Policy Commitments

How to Reach Us on Legal Matters

How We Protect and Manage Your Account Data

Data Retention

Cookie Policy

Account Security

Data Correction Requests

Common Questions About Our Legal Terms

01 Does Indonesian law affect whether I can access top1one?

02 How do I request a copy of the data top1one holds on my account?

03 What happens to my DANA or OVO transaction data?

04 Can I close my account if I disagree with a policy update?

05 How will I know if the legal terms change?

06 Who do I contact if I have a formal legal dispute?

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